PRIVACY POLICY

Privacy - Our Commitment to you.

Zen Cleaning Company ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, engage with our services, or interact with our ads. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as other applicable privacy legislation.

1. Collection of Personal Information

We may collect personal information about you in the following ways:

Directly from you when you fill out forms on our website, request a quote, contact us via email or phone, or use any of our services.
Automatically when you interact with our website (e.g., IP address, browser type, device information), especially if you use Google Ads or other third-party platforms.

The types of personal information we may collect include:

Name
Contact details (email, phone number)
Payment details (if applicable)
Service-related information (address, service requests)

2. How We Use Your Information

We use the personal information we collect to:

Provide and manage our cleaning services
Respond to your inquiries and customer support requests
Improve our website and services
Process payments
Send marketing communications (with your consent)
Comply with legal obligations

3. Disclosure of Personal Information

We do not sell or trade your personal information. However, we may disclose your information to:

Service providers and contractors (e.g., payment processors, IT support)
Regulatory or law enforcement authorities, if required by law
Third-party marketing platforms (Google Ads) with your consent for advertising and analytics purposes

4. Google Ads and Tracking

We use Google Ads to advertise our services online. We may collect data through cookies and analytics to tailor the ads you see and measure their effectiveness. You can control your ad preferences or opt-out of targeted advertising by visiting the Google Ads Settings page.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or destruction. However, no data transmission over the internet can be guaranteed to be completely secure, and we cannot guarantee the security of information you transmit to us.

6. Access and Correction

You have the right to request access to your personal information held by us. You can also request corrections to ensure that it is accurate, up-to-date, and complete. To make a request, please contact us at zencleaninggympie@gmail.com

7. Retention of Personal Information

We will retain your personal information for as long as it is necessary to fulfil the purposes outlined in this policy or as required by law.

8. International Transfers

If we transfer your personal information to countries outside of Australia (e.g., for cloud storage or marketing services), we will take steps to ensure that your information is protected in accordance with Australian privacy laws.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can adjust your browser settings to manage cookies, but please note that disabling cookies may affect your experience on our site.

10. Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
Zen Commercial Cleaning Co.
Email: zencleaninggympie@gmail.com
Phone: 0451611768
Gympie, Queensland AUS 4570.